Complaints

If you have any complaints or complaints, or if you have any questions or problems, you can contact our customer service at any time from Monday to Friday from 8 a.m. to 6 p.m. (Tel: +49 8106 34802886).

Dispute resolution

The European Commission provides a platform for online dispute resolution (OS) at http://ec.europa.eu/consumers/odr/ . The provider is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Data protection

Despite careful content control, we cannot accept any liability for external links to third-party content. The protection of your personal data during the collection, processing and use on the occasion of your visit to our website is important to us. Your data is protected in accordance with legal regulations. Below you will find information about which data is recorded during your visit to the website and how it is used:

1. Collection and processing of data on this website

I. General

Every access to our website and every retrieval of a file stored on our website are logged. The storage serves internal system-related and statistical purposes. The following are logged: name of the file called up, date and time of the call, amount of data transferred, notification of successful call-up, web browser and requesting domain. Additionally, the IP addresses of the requesting computers are logged. Further personal data is only recorded if you provide this information voluntarily, e.g. in the context of an order, inquiry or registration.

II. Cookies

We sometimes use cookies on certain pages in order to make visiting our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies usually remain on your computer and enable us to recognize your computer on your next visit (so-called permanent cookies). Our partner companies are not permitted to collect, process or use personal data via our website using cookies.

III. Google Universal Analytics

Our website uses Universal Analytics, a web analysis service from Google Inc. (“Google”). Universal Analytics is the new operating standard for Google Analytics. We use Universal Analytics with the extension “anonymizeIP ()” so that the IP addresses are only further processed in abbreviated form in order to exclude direct personal reference.

Universal Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. By activating the IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of the website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Universal Analytics will not be merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of our website to their full extent.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of our website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de

You can also prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set which prevents the future collection of your data when you visit this website: Deactivate Google Analytics

For more information on terms of use and data protection, see

http://www.google.com/analytics/terms/de.html or under

http://www.google.com/intl/de/analytics/privacyoverview.html and

https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=2790009 .

IV. Identity and credit checks when choosing Billpay payment methods

If you choose the invoice payment method as one of the payment options of our partner Billpay GmbH ( https://www.billpay.de/endkunden/), you will be asked during the ordering process to consent to the transmission of the data required for processing the payment and an identity and credit check to Billpay. If you give your consent, your data (first and last name, street, house number, zip code, city, date of birth, telephone number and, when purchasing by direct debit, the specified account details) as well as the data relating to your order will be transmitted to Billpay. For the purpose of its own identity and credit check, Billpay or partner companies commissioned by Billpay transmits data to credit reporting agencies (credit agencies) and receives information from them and, if necessary, creditworthiness information on the basis of mathematical-statistical procedures, the calculation of which includes address data, among other things.https://www.billpay.de/allgemein/datenschutz/ ) from Billpay GmbH. In addition, Billpay may use third-party tools to detect and prevent fraud. Data obtained with these tools may be stored in encrypted form by third parties so that they can only be read by Billpay. This data will only be used if you select a payment method from our cooperation partner Billpay, otherwise the data will automatically expire after 30 minutes.

V. Use of plugins from the service providers Google, Facebook and Twitter

a) Use of Facebook plugins

Plugins of the social network www.facebook.com of the company Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are integrated on our website . You can recognize the Facebook plugins by the Facebook logo or a Facebook button (eg “Like” button or “Like” button) on our website.

If you click the Facebook “Like” button, you can show that you like the website or certain content and link this content to your Facebook profile. As a result, information is transmitted directly from your browser to Facebook and stored there. If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook account. Even if you are not logged in or do not have a Facebook account at all, your browser transmits information (e.g. which website you have accessed, your IP address) that is stored by Facebook.

For details on how Facebook handles your personal data and your rights in this regard, please refer to Facebook's data protection information: http://www.facebook.com/policy.php .

If you do not want Facebook to assign the data collected about you via our website to your Facebook account, you must log out of your Facebook user account before visiting our website. We would like to point out that the responsible supervisory authorities express data protection concerns against the use of Facebook.

b) Use of Twitter plugins

We use social plug-in functions from Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter.

Details on how Twitter handles your data and your rights and setting options to protect your personal data can be found in Twitter's privacy policy at http://twitter.com/privacy . We would like to point out that the responsible supervisory authorities express data protection concerns against the use of Twitter.

c) Use of Google+ plugins

Our website uses the “+1 button” of the social network Google Plus, operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”). The button can be recognized by the logo "+1" on a white or colored background. As a Google Plus user, you can publish information worldwide by clicking the button.

If you call up a website that contains such a button, your browser will already establish a direct connection with the Google servers. The content of the "+1" button is transmitted directly from Google to your browser, which integrates it into the website. Senator therefore has no influence on the amount of data that Google collects with the button. According to Google, no personal data is collected without a click on the button. Such data, including the IP address, is only collected and processed for logged-in members.

The purpose and scope of the data collection and the further processing and use of the data by Google as well as your related rights and setting options to protect your privacy can be found in the Google data protection provisions for the "+1" button at http://www.google.com /intl/de/+/policy/+1button.html and the FAQ at http://support.google.com/plus/bin/answer.py?hl=de&answer=1319578&rd=1 .

If you are a Google Plus member and do not want Google to collect data about you via our website and link it to your membership data stored on Google, it is sufficient, according to the information provided by Google, to log out of your Google before visiting our website Log out plus user account.

2. Use and disclosure of personal data

If you have provided us with personal data, we will only use it to answer your inquiries, to process contracts concluded with you, to process orders and for technical administration. Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of processing the contract, for billing purposes or if you have given your prior consent. You have the right to revoke your consent at any time with effect for the future. The stored personal data will be deleted if you revoke your consent to storage,

3. Right to information

Upon written request, we will be happy to inform you about the data stored about you.

4. Revocation of Consents

We only use the data collected when registering for our newsletter for our own information / advertising purposes. It will not be passed on to third parties at any time. If you have given us your consent to receive our newsletter in the course of the ordering process, we would like to point out that you can revoke this at any time with effect for the future.

You can revoke your consent at any time by using the Unsubscribe newsletter link at the end of each newsletter or by sending an email to info@artoui.com .

5. For more information

We are constantly working to secure your personal data by taking all technical and organizational possibilities so that they are inaccessible to third parties. When communicating via e-mail, we cannot guarantee complete data security (due to the infrastructure of the Internet and the transmission protocol), so we recommend that you send confidential information by post.